Terms and Conditions

1. General
These Terms and Conditions apply to sales of admission tickets, festival passes, and free attendance of events of steirischer herbst festival gmbh. Any deviating conditions only apply if steirischer herbst festival gmbH has given its written consent. By making an order or attending an event, the buyer accepts and abides by these Terms and Conditions.

2. Formation of the contract
The customer’s order is a binding offer. steirischer herbst festival gmbh is free within 7 (seven) days as of receipt of the offer to either accept offers to buy tickets or to refuse such offers by sending a statement to this effect to the customer, particularly in the event of any price increases in the interim or any mistakes in our guide (program), price lists or other documentations, including those in electronic media. No liability whatsoever is accepted for such price increases or mistakes.

3. Prices
All prices are inclusive of VAT. Prices are subject to printing errors and individual price changes. Any import duties will be borne by the orderer. If tickets are being sold to companies within the EC, no Austrian VAT is due if the international VAT number is indicated, and these companies must pay the VAT in their home country.
The admission ticket is not a bill pursuant to §11 UStG (VAT Act) and therefore does not entitle you to deduct input tax.
The reseller sells the admission ticket(s)/festival pass to the buyer on behalf of and for the account of the organizer.

4. Festival pass
Purchasing a festival pass gives you admission to all events. Owing to capacity constraints, we cannot guarantee actual admission to all events on your preferred date. Particularly for events that are also indicated as such in the guide (program), we therefore recommend making a reservation for a charge in good time.
The festival pass is non-transferable and only valid in combination with valid photo identification. The buyer is only entitled to services rendered by steirischer herbst festival gmbh that are under the direct influence of the company. steirischer herbst festival gmbh makes no guarantee for the provision of additional third-party services that may change at the discretion of the particular cooperation partner. We also reserve the right to make program changes. By means of access control upon entering the venue, we may ascertain how often you visit events at steirischer herbst and which events.

5. Right of return
Festival passes cannot be returned (exchange or buy-back). Admission tickets cannot be returned—with the exception of cancellation. If an event is canceled, you are advised to return the ticket within one month of the date of the event. Tickets can only be returned to the steirischer herbst ticket offices. The organizer (venue) reserves the right to make changes to cast, program and date which the buyer can be reasonably expected to accept. In the event of a cancellation, postponement or program change that is not the fault of the organizer (venue), no expenses (such as hotel costs, travel costs, etc.) will be reimbursed, no handling, system or processing charges will be refunded.

6. House rules/latecomers
By purchasing an admission ticket/festival pass or attending an event, visitors agree to accept the house rules. Proof of eligibility for discount will be checked on admission. For all venues, the respective house rules apply with respect to admission of latecomers. Depending on the production, late admission may not always be possible. An admission ticket without a stub is invalid. The ticket ceases to be valid when you leave the venue. Any abuse will be prosecuted.

7. Consumer protection information
Pursuant to §5e Konsumentenschutzgesetz (“KSchG”, Consumer Protection Act), consumers are entitled to withdraw from contracts concluded with us by way of distance selling (i.e., contract concluded by email, telefax, etc.) by giving notice of cancellation within seven working days (excluding Saturday) unless one of the exceptions to this right of withdrawal under §5f KSchG applies. Therefore excluded from the right of withdrawal in particular are disks, CD-ROMs and the like if they have been unsealed by the buyer, single issues of specialist journals, newspapers and magazines (with the exception of contracts for periodical printed publications, goods for consumption, sanitary articles, and the like).

8. Data protection information
The buyer agrees that all of his or her personal details may be used to fulfill this purchase contract and that they may be stored and processed by automated means if this is necessary in order to render the service offered. By no means will personal details be disclosed to third parties for their own commercial purposes.

9. Place of fulfillment, choice of law, and jurisdiction
The place of fulfillment for all articles of the Agreement is Graz. Austrian law applies to this Agreement. The Provincial and Commercial Court of Graz (Landes- und Handelsgericht Graz) is agreed as having exclusive competence with regard to disputes arising from orders placed with steirischer herbst festival gmbh, where legally permissible. If any provision or provisions of these Terms and Conditions contradict any legal provisions (for instance the provisions of the Consumer Protection Act/KSchG), this shall be without prejudice to the remaining provisions of these Terms and Conditions.

10. Liability
steirischer herbst festival gmbh excludes all liability for minor negligence, payment of damages for consequential damage, financial losses, loss of profit, and losses arising from third-party claims against the buyer. The exclusion of liability for minor negligence does not apply to personal injury.
Owing to volume, concerts may pose a risk of damage to hearing and health; the organizer (venue) accepts liability for such damage and other damage to property and personal harm only on condition that he is to blame.

11. Photography and film
By taking part in the events of steirischer herbst the visitor consents to photographs being taken and audio/film recordings that might include you being made during the event for promotional and documentary purposes. Further information: www.steirischerherbst.at/en/pages/7/data-privacy
Visitors are not permitted to make audio, film and video recordings or to take photographs. In the event that visitors fail to comply (above all if they take photographs with a flash!), the organizer is entitled to confiscate the recording device until the end of the performance. Open-air events can take place in any weather. No umbrellas, bottles or other dangerous items, etc., may be taken into the venue. Visitors must bring their own rainwear.

When purchasing a Festival Pass or tickets in the webshop, the Terms and Conditions of CTS/Eventim Austria GmbH, Heumühlgasse 11, 1040 Vienna, apply in addition to the Terms and Conditions of steirischer herbst.